{"id":10577,"date":"2024-06-18T14:42:23","date_gmt":"2024-06-18T14:42:23","guid":{"rendered":"https:\/\/licengo.com\/politique-de-remboursement\/"},"modified":"2024-10-26T15:48:31","modified_gmt":"2024-10-26T15:48:31","slug":"politique-de-remboursement","status":"publish","type":"page","link":"https:\/\/test.licengo.com\/fr\/politique-de-remboursement\/","title":{"rendered":"Politique de retour et de remboursement"},"content":{"rendered":"\n

Politique de remboursement et de retour<\/h2>\n\n\n\n

Version 1.1, derni\u00e8re modification le 26\/10\/2024<\/p>\n\n\n\n

    \n
  1. R\u00e9siliation et remboursements<\/strong>\n
      \n
    1. Compte tenu de la nature num\u00e9rique des Produits (codes d’activation) commercialis\u00e9 et vendu via le Site Internet, le Client peut soumettre une demande de remboursement sous la condition absolue que le Produit achet\u00e9 (code d’activation) n’ait pas \u00e9t\u00e9 consult\u00e9 sur la plateforme Licengo. Les demandes de remboursement doivent \u00eatre compl\u00e9t\u00e9es via la section Service Client du Site Internet dans les trente (30) jours suivant la livraison du Produit (code d’activation) par Licengo au Client.<\/li>\n\n\n\n
    2. Veuillez noter que, en g\u00e9n\u00e9ral, Licengo ne peut pas v\u00e9rifier si le Produit a \u00e9t\u00e9 utilis\u00e9 apr\u00e8s l’achat. Par cons\u00e9quent, conform\u00e9ment \u00e0 la loi, le Client accepte et reconna\u00eet qu’il perdra le droit de r\u00e9tractation et de demande de remboursement une fois qu’il aura consult\u00e9 le Produit (code d’activation). Si la demande est accept\u00e9e, le processus de remboursement peut prendre jusqu’\u00e0 trente (30) jours pour \u00eatre compl\u00e9t\u00e9.<\/li>\n\n\n\n
    3. Une fois le Produit visualis\u00e9 sur la plateforme Licengo, le Client aura droit \u00e0 un remboursement sans frais uniquement si\u00a0:\n
        \n
      1. le Produit (code d’activation) n’est pas conforme \u00e0 la description (version diff\u00e9rente de celle d\u00e9crite, code pour une plateforme diff\u00e9rente, etc.)\u00a0; ou<\/li>\n\n\n\n
      2. le Produit (code d’activation) ne fonctionne pas comme pr\u00e9vu (est marqu\u00e9 comme non valide ou est utilis\u00e9 lorsque le Client tente de l’activer sur la bonne plateforme). Cependant, veuillez noter que les remboursements et les retours peuvent ne pas \u00eatre possibles pour certains produits s’il est explicitement indiqu\u00e9 sur la page du produit qu’ils ne sont ni remboursables ni retournables. Dans de tels cas, Licengo ne peut pas fournir de remboursement ni accepter un retour du produit, et le Client doit examiner attentivement les informations du produit avant de proc\u00e9der \u00e0 un achat.<\/li>\n<\/ol>\n<\/li>\n\n\n\n
      3. Si la demande de remboursement du Client est accept\u00e9e, Licengo remboursera le montant pay\u00e9 par le Client \u00e0 la m\u00eame source \u00e0 partir de laquelle le paiement initial a \u00e9t\u00e9 effectu\u00e9.<\/li>\n\n\n\n
      4. Pour permettre au Client d’exercer ses droits en vertu de l’article 1.3, le Client doit fournir \u00e0 Licengo des preuves suffisantes des d\u00e9fauts concern\u00e9s, ainsi que la preuve que ces d\u00e9fauts existaient d\u00e9j\u00e0 au moment de l’achat du Produit num\u00e9rique.<\/li>\n\n\n\n
      5. Pour soumettre une demande de remboursement, envoyez un e-mail \u00e0 support@licengo.com<\/a> avec pour objet : RETOUR #NUM\u00c9RO DE COMMANDE et dans le corps de l’e-mail, indiquez la raison du retour.<\/li>\n\n\n\n
      6. Nous vous r\u00e9pondrons dans les 48 heures en approuvant ou en refusant votre demande, et pourrons \u00e9galement demander des \u00e9claircissements suppl\u00e9mentaires si n\u00e9cessaire.<\/li>\n<\/ol>\n<\/li>\n\n\n\n
      7. R\u00e9clamations<\/strong>\n
          \n
        1. Si les clients subissent une violation de leurs droits caus\u00e9e par les services Licengo fournis en vertu des conditions g\u00e9n\u00e9rales et\/ou de la politique de confidentialit\u00e9, ils ont le droit de d\u00e9poser une plainte. La plainte doit \u00eatre envoy\u00e9e \u00e0 Licengo via le syst\u00e8me de messagerie interne du site Web ou \u00e0 l’adresse e-mail d’assistance : support@licengo.com<\/a>. Licengo fera tout son possible pour r\u00e9soudre toutes les r\u00e9clamations dans les quatorze (14) jours suivant leur r\u00e9ception.<\/li>\n\n\n\n
        2. La r\u00e9clamation doit fournir les informations suivantes\u00a0:\n
            \n
          1. Informations sur la commande \u00e0 l’origine de la r\u00e9clamation\u00a0;<\/li>\n\n\n\n
          2. Les droits qui ont \u00e9t\u00e9 viol\u00e9s\u00a0;<\/li>\n\n\n\n
          3. Description des circonstances dans lesquelles les droits ont \u00e9t\u00e9 viol\u00e9s.<\/li>\n<\/ol>\n<\/li>\n\n\n\n
          4. Si le Client a achet\u00e9 le Produit mais n’a pas consult\u00e9 le code d’activation sur la plateforme Licengo, il a le droit de demander un remboursement dans les 30 (trente) jours suivant l’achat. Dans ce cas, Licengo est oblig\u00e9 de restituer l’argent au Client, et le Client est oblig\u00e9 de retourner le Produit \u00e0 Licengo sans consulter le code d’activation.<\/li>\n\n\n\nTout litige ou r\u00e9clamation d\u00e9coulant de ou li\u00e9 aux pr\u00e9sentes Conditions g\u00e9n\u00e9rales, \u00e0 leur violation, \u00e0 leur r\u00e9siliation ou \u00e0 leur validit\u00e9 sera d\u00e9finitivement r\u00e9solu par le tribunal comp\u00e9tent du Royaume-Uni, sous r\u00e9serve des r\u00e8gles de comp\u00e9tence.<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n\n\n\n

            <\/p>\n","protected":false},"excerpt":{"rendered":"

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